Mobile Banking Security

Your security is very important to us. Look for these security features from our Mobile Banking service:

  • Mobile Banking uses the same security standards as Online Banking, and enrollment must be completed from within our secure Online Banking service.
  • No private information is transmitted via text. Account nicknames are displayed rather than account numbers.
  • Text messages are sent from the short code 96924. Know this code and trust banking messages only from it.
  • All transactions within Mobile Banking are encrypted.
  • No unencrypted information is stored on your device.
  • Bill Payer does not allow Mobile Banking users to create a biller; only previously created billers (the people and companies you pay through Online Banking) can be paid.
  • Password recovery is not allowed through the mobile channel.
  • If your phone is lost or stolen, you can remove it from Mobile Banking by logging into Online Banking and going to Options, Mobile Banking Profile, Manage Devices.

Security is serious business. Here’s what you can do to protect your mobile device and your information:

  • Configure a password to gain access to and use your mobile device. Change it periodically.
  • Don’t store your banking password or other sensitive information on your device
  • Set an idle-timeout that will automatically lock the phone when not in use.
  • Keep all software up to date, including the operating system and installed “Apps.”
  • Do not “jailbreak” or “root” your device.
  • Delete text messages from the Bank when you are through with them.
  • Never disclose via text message, phone call or email your personal or financial information, including account numbers, passwords, Social Security number or birth date.
  • If you lose your mobile device, remove it from Mobile Banking by logging in to Online Banking. Go to Options, Mobile Banking Profile, Manage Devices.
  • Be cautious when using public hotspots. Carefully consider your WiFi and Bluetooth connection settings, even at a trusted retailer, as fraudsters can spoof (imitate) the name of reputable hotspots. If you use a Hot Spot or public Wireless Local Area Network for Mobile Banking, you risk having your banking credentials stolen.
  • Download mobile apps from reputable sources only.
  • Use an app rather than a browser for banking, when possible, to decrease the risk for phishing, website spoofing, and man-in-the-mobile attacks.
  • Bluetooth — If you do not need a certain function, be sure it is turned off. This includes the “discoverable” feature on your device, except when it is actually being used to pair to another device.
  • Log off when you finish using Mobile Banking.
  • QR Code SampleQR codes (quick response codes) are two-dimensional barcodes that can be scanned with a mobile device to provide easy access to online information. Much like links in email, QR codes can be used by fraudsters to send you to websites that may request your personal and financial information or could corrupt your mobile device.
  • Treat QR codes with the same suspicion as you would any URL or link you find in an email.
  • Use a QR code scanner from a reputable source that will check links for malicious content before loading them in your browser. This capability can be found in the app description before downloading.
  • Use caution on which QR codes to scan, as some may have been tampered with if placed in a public place.

Mobile Bill Pay

You can now make payments to previously created billers from your mobile device!