Logo

Home    Online Security    About Us    Contact Us   

Online Banking Disclosures


ONLINE BANKING AGREEMENT & DISCLOSURES

If you would like to have a paper copy of the Agreement sent to you, please send us an e-mail at CustomerService@BankISB.com.

THE SERVICE

In consideration of the Online Banking Service (“Service”) to be provided by Iowa State Bank (“Bank”), we ask that you read this document and agree to the terms and conditions set forth in this Online Banking Agreement & Disclosures (“Agreement”). In the Agreement, “Customer” refers to the person(s) subscribing to or using the Service. When you use, or you permit any other person(s) to use, you agree to the terms and conditions of this Agreement. These terms and conditions are in addition to those that apply to any accounts you have with the Bank. This Agreement is an addendum to the existing Loan and/or Deposit Account Agreement that you received when opening your account, as amended from time to time. The Customer agrees as follows: You may use a Personal Computer (“PC”) through an Internet connection to obtain account balances and transaction information. You may also use your PC to obtain statements on your accounts and to transfer money between your accounts. However, transfers from any savings account and Money Market Select are considered pre-authorized transfers, and pre-authorized transfers are limited to six (6) per monthly statement cycle by federal regulations.  By subscribing to the Service you agree to the terms of the Agreement.

If your account does not have sufficient funds to complete a transfer, the transfer will not be completed.

The following services and, if applicable, their agreements are currently available through Online Banking:

  • Account Balance Information
  • Transaction Inquiries
  • Transfer Funds
  • Loan Payments
  • Bill Pay for personal accounts
  • Alerts
  • View images of checks
  • e-Statements/Electronic Documents
  • Mobile Banking

By subscribing to the Service you agree to the terms of the Agreement.

PLEASE READ THIS AGREEMENT CAREFULLY AND KEEP A COPY FOR YOUR RECORDS.

YOUR USER CODE & PASSWORD

Each individual who has access to Iowa State Bank’s Online Banking, including each individual named on joint accounts, must designate a password and a user code. Your PASSWORD must be a minimum of 8 characters, up to a maximum of 17 characters, which must consist of at least two (2) numeric characters, plus two (2) alpha characters (case sensitive). For example, your PASSWORD may be: timoba37. You are strongly encouraged to change your PASSWORD periodically to enhance security.  


top of page

BUSINESS DAYS

The Service is available 24 hours a day, seven days a week, except during maintenance periods, for the scheduling of transfers.  Transfers will be completed only on business days (Monday through Friday – holidays not included).  Transfers must be scheduled by the normal cut-off time of 6 p.m. CST on any business day in order for the transaction to be completed on that business day.


top of page

RECURRING TRANSFERS

Recurring transfers are those made for the same amount on a weekly, bi-monthly, monthly basis, etc. Once started, they will be made automatically until the maximum number of transfers has been reached or you delete the transfer.


top of page

OUR LIABILITY FOR FAILURE TO COMPLETE TRANSACTIONS

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we might be liable for some of your losses or damages. However, there are some exceptions. We will not be liable, for instance:

a. If, through no fault of ours, you do not have enough money in your account to make the transfer;
b. If the money in your account is subject to legal process or other encumbrances restricting transfer;
c. If the transfer would go over the credit limit on your overdraft line (if any);
d. If the system was not working properly when you started the transfer; or
e. If circumstances beyond our control (such as fire or flood or systems failure) prevent the transfer, despite reasonable precautions that we have taken.


top of page

STATEMENTS

All transfers made with Bank¹s Online Banking Service will appear on your monthly Account statement. The amount and date of the transaction will be shown for each transaction made through the Service during that month.


top of page

FEES

Fees for Bank’s Services shall be payable in accordance with a schedule of charges as established and amended by Bank from time to time. Charges shall be automatically deducted from customer’s Account, and Bank shall provide to Customer monthly notice of such debit(s) on your statement.


top of page

EQUIPMENT

You are solely responsible for the equipment (including, your personal computer or other devices, its operating system and software) you use to access the Services. We are not responsible for errors or delays or your inability to access the Services caused by your equipment. We are not responsible for the cost of upgrading your equipment to stay current with the Services nor are we responsible, under any circumstances, for any damage to your equipment or the data resident thereon.


top of page

ELECTRONIC MESSAGING AND NOTICES

Customers should send us general inquiries concerning maintenance and other issues via e-mail at CustomerService@BankISB.com or call us at 515-295-3595 or 800-ISB-3595. You should not contact us by e-mail for any banking transactions or give out personal identifying information. Electronic mail will be used to notify you of disclosures and other information required under the Electronic Funds Transfer Act and Regulation E of the Federal Reserve Board of Governors. We may send this information to you by posting it on our website, within your Online Banking or by e-mail OR to the extend permitted by law, by posting the information to our website. We may also send it to you by regular postal mail in writing at the address shown in our records. If you have given us an e-mail address or postal address, we are entitled to rely on that address and assume that messages sent to that address are received by you, until you give us notice that the address is no longer valid. You agree that information we post to our website or send by e-mail or regular postal mail will be deemed delivered at the time it is posted or sent. Information you send to us is deemed delivered when we receive it and review it. If we send you a notice, disclosure or other message electronically and you wish to print it and are unable to do so, contact us at 515-295-3595 or 800-ISB-3595 or send us an e-mail at CustomerService@BankISB.com and we will provide you with a paper copy.


top of page

ALERTS

Alerts are messages sent by the Bank to you via e-mail or through Online Banking regarding specific account information requested by you and created by you. A few examples of Alerts could be: transactions that occur within your checking or savings account such as posting of a specific check, when a balance falls below a specified dollar amount, etc. Other Alerts are available. We reserve the right to monitor and record all communications and activity related to messages to or from the Bank.


top of page

NOTICE OF YOUR RIGHTS & LIABILITIES

Security of your transactions is important to us. Use of the Service requires a User Code and PASSWORD. If you lose or forget your PASSWORD, use the instructions on your Login screen for your Password or please call 515-295-3595 or 800-ISB-3595 during normal business hours, which are 8 a.m. to 5 p.m. CST, Monday through Friday, except bank holidays.

We may accept as authentic any instructions given to us through the use of your PASSWORD. You agree to keep your PASSWORD secret and to notify us immediately if it is lost or stolen or if you believe someone else has discovered your PASSWORD. You agree that if you give your PASSWORD to someone else, you are authorizing them to act on your behalf, and we may accept any instructions they give us to make transfers or otherwise use the Service. Online Banking Service enables you to change your PASSWORD; we strongly encourage you to do so regularly. We may be liable for certain security breaches to the extent required by applicable law and regulation. We do not assume any other liability or otherwise guarantee the security of information in transit to or from our facilities. Please note that we reserve the right to (1) monitor and/or record all communications and activity related to the Service; and (2) require verification of all requested transfers in the manner we deem appropriate before making the transfer (which may include written verification by you.) You agree that our records will be final and conclusive as to all questions concerning whether or not your PASSWORD was used in connection with a particular transaction. If any unauthorized use of your PASSWORD occurs you agree to (1) cooperate with us and appropriate law enforcement authorities in identifying and prosecuting the perpetrator; and (2) provide reasonable assistance requested by us in recovering any unauthorized transfer of funds.


top of page

ELECTRONIC FUND TRANSFER (EFT) PROVISIONS FOR CONSUMERS

A. Applicability
The provisions in this section apply only to electronic fund transfers that debit or credit a consumer’s checking, savings or other asset account and are subject to the Federal Reserve Board’s Regulation E (an “EFT”). Bank may, when applicable, rely on any exceptions to the provisions in this Section that are contained in Regulation E. All Terms not otherwise defined in this Agreement, which are defined in Regulation E, will have the same meaning when used in this section.

B. Liability
Tell us AT ONCE if you believe your PASSWORD has been lost or stolen. Telephoning is the best way to minimize your losses. You could lose all of the money in your account (plus your maximum line of credit). If you tell us within two (2) business days, you can lose no more than $50. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your PASSWORD, and we can prove we could have stopped someone from using your PASSWORD without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the Account statement was mailed to you, you may not get back any money you lost after the 60 days, if we can prove that we could have prevented someone from taking the money if you had told us in time. If your delay in notifying was due to extenuating circumstances, we will extend the times specified in the immediately preceding 3 sentences to a reasonable period. If you believe your PASSWORD has been lost or stolen or that someone has transferred or may transfer money from your account without permission, notify us in person, call 515-295-3595 or 800-ISB-3595 during normal business hours, which are 8 a.m. to 5 p.m. CST, Monday through Friday, except bank holidays or by mail at Iowa State Bank, 5 E Call Street, Algona, IA 50511. WE CANNOT ACCEPT NOTIFICATION OF LOST OR STOLEN PASSWORDS OR UNAUTHORIZED TRANSFERS VIA E-MAIL.


top of page

ERRORS & QUESTIONS

In case of errors or questions about your electronic transfers, call or write Bank at the telephone number or address listed below, as soon as you can. If you think your statement is wrong or if you need more information about a transfer listed on the statement, we must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and account number.
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

If you have inquiries regarding your account, please contact us at:

Iowa State Bank
5 E Call Street
Algona, IA 50511-2499
BUSINESS DAYS:
Monday, Tuesday, Wednesday, Thursday and Friday
Bank Holidays are not included
PHONE: (515) 295-3595 or (800) ISB-3595


top of page

DISCLOSURE OF ACCOUNT INFORMATION TO THIRD PARTIES

We may disclose information to third parties about your account or the transactions you make:

a. Where it is necessary for completing transactions or resolving errors involving the Service; or
b. In order to verify the existence and condition of your account for a third party, such as a credit bureau or a merchant; or
c. In order to comply with government agency rules, court orders, or other applicable law; or
d. To our employees, service providers, auditors, collection agents, affiliated companies, or attorneys in the course of their duties and to the extent allowed by law; or
e. If you give us your permission


top of page

AUTHORIZATION TO OBTAIN INFORMATION

You agree that we may obtain and review your credit report from a credit bureau or similar entity.


top of page

TERMINATION

If you want to terminate your access to Iowa State Bank’s Online Banking Service, call us at (515) 295-3595 or 800-ISB-3595. After receipt of your call, we may send a written termination authorization for you to sign and return to us. In order to avoid imposition of the next monthly fee, if applicable, we must receive your written authorization to terminate three (3) days before your service charge is scheduled to assess. RECURRING TRANSFERS WILL NOT NECESSARILY BE DISCONTINUED BECAUSE YOU TERMINATE ACCESS TO THE SERVICE. IF YOU WANT TO MAKE SURE THAT RECURRING TRANSFERS BETWEEN ACCOUNTS ARE STOPPED YOU MUST DELETE THE TRANSFER IN ONLINE BANKING OR REQUEST THAT THE BANK DELETE THE TRANSFER.

We reserve the right to terminate or suspend the Bank’s Service, in whole or in part, at any time with or without cause and without prior written notice. In that event, or in the event that you give us a termination notice, we may (but are not obligated to) immediately discontinue making previously authorized transfers, including recurring transfers and other transfers that were previously authorized but not yet made. We also reserve the right to temporarily suspend the Service in situations deemed appropriate by us, in our sole and absolute discretion, including when we believe a breach of system security has occurred or is being attempted. We may consider repeated incorrect attempts to enter your PASSWORD as an indication of an attempted security breach. Termination of the Service does not affect your obligations under this Agreement with respect to occurrences before termination.


top of page

LIMITATION OF LIABILITY

Except as otherwise provided in this Agreement or by law, we are not responsible for any loss, injury, or damage, whether direct, indirect, special or consequential, caused by Bank’s Service or the use thereof or arising in any way out of the installation, operation, or maintenance of your PC equipment.


top of page

WAIVERS

No waiver of the terms of this Agreement will be effective, unless in writing and signed by an authorized officer of the Iowa State Bank.


top of page

ASSIGNMENT

You may not transfer or assign your rights or duties under this Agreement.


top of page

GOVERNING LAW

The laws of the State of Iowa shall govern this Agreement and all transactions hereunder. Customer acknowledges that he/she has reviewed this Customer Agreement, understands the terms and conditions set forth herein, and agrees to be bound hereby.


top of page

AMENDMENTS

Except as otherwise required by law, we may in our sole discretion change the terms of this Agreement from time to time. This may include adding new or different terms to, or removing terms from, this Agreement. When changes are made we will update this Agreement on the website. Any use of the Online Banking Services after we deliver you notice of change will constitute your agreement to such change(s). We can change a term or condition of this Agreement by mailing or delivering to you a written notice at least thirty (30) days before the effective date of any such change. You agree that the Bank may also send you future notices and disclosures about your account with the Bank by electronic mail, where permitted by law. We do not need to provide you with any prior notice where an immediate change in the terms or conditions of this Agreement is necessary to maintain or restore the security of our system or an account. You will be notified as soon as possible when any changes are made which materially affect your rights, such as changes regarding how your information is maintained or used, or changes to the terms of the Agreement. Notices mailed or delivered to you under this paragraph will be considered effective if delivered to the most recent address we show for you in either our Checking or Savings Account records, or e-mail address you authorized to receive such notices and/or disclosures.


top of page

INDEMNIFICATION

Customer, in consideration of being allowed access to Bank’s Service, agrees to indemnify and hold the Iowa State Bank harmless for any losses or damages to the Bank resulting from the use of the Service, to the extent allowed by applicable law.


top of page

SECURITY PROCEDURES

By accessing the Service, you hereby acknowledge that you will be entering a protected web site owned by the Iowa State Bank, which may be used only for authorized purposes. The Bank may monitor and audit usage of the System, and all persons are hereby notified that use of the Service constitutes consent to such monitoring and auditing. Unauthorized attempts to up-load information and/or change information on these web sites are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986.

I/We understand that I/we are the only individual(s) authorized to use Online Banking and that such use signifies agreement to the terms and conditions set forth in this Online Banking Agreement.


top of page